Business Administration
Manage, Lead, Market, Discover Trends, Support
The many rewards and challenges of owning your own business are being realized by increasing numbers of people. The DMACC Entrepreneurship program will help you put together or improve your plans for being successful in owning or operating a small business.
In addition to innovative marketing strategies, creative financing methods and employee development skills, the program emphasizes personal development in accounting, supervision, communication and relationship management. Both day and evening courses are offered.
Each year we offer an Entrepreneurship Day which offers a blend of speakers and panelists on current topics and issues.
Questions? Contact Us!
DMACC
Business Pathway
buspathway@dmacc.edu
800-362-2127
Pathway Success Team
Business Administration, Entrepreneurship, AAS
The Business Administration-Entrepreneurship Concentration AAS degree is intended for the student who desires employment in a small business or plans to open and operate their own small business. Students will engage in a course of study that will prepare them with knowledge in Accounting, Computer Applications, Economics, Business Communications and Presentations, Small Business Management and Marketing Principles, Business Law, and Strategic Management.
Program Details
Locations: Ankeny, Boone, Carroll, Urban/Des Moines, West Des Moines, Online
Students may start any semester.
Graduation Requirements
To earn an Business Administration, Entrepreneurship, AAS degree, a student must complete the standard core requirements for the degree, plus the Entrepreneurship/Business required courses and must maintain a 2.0 grade point average.
Semester 1
- BUS 102 - Introduction to Business
- ECN 120 - Principles of Macroeconomics
- SDV 108 - The College Experience
- Credits: 3
- Select 3 credits from Option 1
- Credits: 3
- Select 3 credits from Option 2
- Credits: 3
- Select 3 credits from Option 3
Option 1 - Select 3 credits
Option 2 - Select 3 credits
Option 3 - Select 3 credits
Semester 2
- BUS 185 - Business Law I
- MGT 101 - Principles of Management
- ADM 154 - Business Communication
- BUS 148 - Small Business Management
- Credits: 3-4
- Select 3-4 credits from Option 4
Option 4 - Select 3-4 Credits
Semester 3
Option 5 - Select 3 Credits
Total Credits Required to Complete this Award - 65*
*Total credits are calculated using the least number of credits needed to satisfy the option requirements.
Fixed Costs
Tuition..................................................................................................$201.00 per credit
The costs for each program are estimates and subject to change.
Varied Costs
|
Costs |
Semester 1 |
Semester 2 |
Semester 3 |
Semester 4 |
|
Books (approximate) |
600 |
600 |
700 |
700 |
Approximate total for program: $15,866**
**Program entry requirements are not included in the total approximate cost.
What Kind of Work Will You Do?
- Research and develop a business plan for a start-up organization.
- Assist in planning, organizing, leading and controlling the work activities of a new or existing business.
- Hire, direct, supervise and evaluate the work of employees.
- Provide analysis and recommendations for implementing best practice solutions to stakeholders.
- Forecast Industry needs/demands and market, sell, and/or support products or services to business-to-consumer and business-to-business customers.
- Use technology for communication, business applications, web applications and presentations to individuals and groups.
- Execute or manage the information flow in an organization.
What Skills and Abilities Will You Need?
- Ability to organize and plan the flow of work activities.
- Understanding of setting goals and measuring goal achievement success.
- Critical thinking and problem solving skills.
- Ability to communicate effectively and persuasively.
- Teamwork and leadership abilities.
- Computer technology skills in Microsoft Office, social and digital media platforms and enterprise programs.
- Ability to analyze and interpret organizational data
- Understanding of laws and regulations and make ethical decisions
What Else Should I Consider about this Degree program?
- Reading, communication and math skills must be at college level to gain maximum benefit from classes.
- For career advancement and advanced position placement, students may need to continue college coursework beyond the two-year program.
- For transferability to four-year colleges and universities, it is important that students work closely with advisors and admissions counselors to maximize their course transfer options.
- Average starting salary $33,007 (A.A.S.) (2020-21 Placement Report).
Program Competencies
- Discuss the functional areas of business
- Evaluate ethical, social, legal, and environmental issues in business
- Demonstrate effective oral and written communication skills
- Analyze financial and statistical data to support decisions
- Demonstrate the ability to work collaboratively in a team environment
- Identify entrepreneurial ideas that create value for an organization
Competencies revised date
AY2025
Nondiscrimination Statement
Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, or hiring practices, and harassment or discrimination based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information (in employment) and actual or potential parental, family or marital status. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law. Lack of English language proficiency will not be a barrier to admission and participation in career and technical education programs.
Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure. Complaint forms may be obtained from the Executive Campus Dean's office, the Executive Academic Deans' office, the Judicial Officer, or the EEO/AA Officer, Human Resources. ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S. Ankeny Blvd, Bldg 6, Ankeny, IA 50023, phone 515/964-6857, dso@dmacc.edu. Title IX questions and concerns may be directed to the Title IX Coordinator at 2006 S. Ankeny Blvd, Bldg 1, Ankeny, IA 50023, phone 515/964-6216, Title9@dmacc.edu. Questions or complaints about this policy may be directed to the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone: (303) 844-5695 FAX: (303) 844-4303, TDD 800-877-8339 Email: OCR.Denver@ed.gov.
DMACC offers career and technical programs in the following areas of study:
Agriculture, Natural and Environmental Science
Architecture, Engineering, and Construction
Arts, Design, and Visual Communication
Business, Management, and Marketing
Education, Public, and Human Services
Health Science
Hospitality and Culinary
Information Technology
Manufacturing
Transportation & Logistics
Entrance requirements for specific programs can be found at Academic Pathway website.(2024)
Business Administration, Human Resource Management, AAS
The Business Administration-Human Resource Management Concentration AAS degree is designed for students who want to prepare for an immediate career in Human Resources. Students will engage in a course of study that will prepare them with knowledge in Accounting, Computer Applications, Economics, Business Communications and Presentations, Management and Human Resources Principles, Leadership and Team Development, Benefits and Compensation Management, Staffing, Employment Law and Risk Management, Employee Training and Development and Strategic Management. The program includes an option of a final capstone or internship experience during the last semester providing students with the opportunity to apply their classroom knowledge in a real-world setting before graduation.
Program Details
Locations: Ankeny and Online
Students may start this program any semester
Program Graduation Requirements
To earn a Business Administration, Human Resource Management, AAS, a student must complete all required coursework as prescribed and maintain a 2.0 grade point average.
Semester 1
- BUS 102 - Introduction to Business
- ECN 120 - Principles of Macroeconomics
- SDV 108 - The College Experience
- Credits: 3
- Select 3 credits from Option 1
- Credits: 3
- Select 3 credits from Option 2
- Credits: 3
- Select 3 credits from Option 3
Option 1 - Select 3 Credits
Option 2 - Select 3 Credits
Option 3 - Select 3 Credits
Semester 2
- ADM 154 - Business Communication
- BUS 185 - Business Law I
- MGT 101 - Principles of Management
- MGT 170 - Human Resource Management
- Credits: 3-4
- Select 3-4 credits from Option 4
Option 4 - Select 3-4 Credits
Semester 3
- ACC 131 - Principles of Accounting I
- BUS 295 - Workplace Professionalism
- BUS 278 - Employment Law
- MGT 128 - Organizational Behavior
- MGT 174 - Training and Employee Dev
- Credits: 3
- Select 3 credits from Option 5
Option 5 - Select 3 Credits
Semester 4
- ACC 132 - Principles of Accounting II
- ECN 130 - Principles of Microeconomics
- MGT 177 - Staffing
- MGT 190 - Employee Comp & Benefit Mgt
- Credits: 3
- Select 3 credits from Option 6
Option 6 - Select 3 Credits
- BUS 902 and BUS 932 must be taken together
Total Credits Required to Complete this Award - 65
Fixed Costs
Tuition..................................................................................................$201.00 per credit
The costs for each program are estimates and subject to change.
Varied Costs
| Semester 1 | Semester 2 | Semester 3 | Semester 4 | |
| Books (approximate) | 600 | 600 | 700 | 700 |
Approximate total cost for the program: **$15,665-15,866
**Program entry requirements are not included in the total approximate cost.
What Kind of Work Will You Do?
- Assist in planning, organizing, leading and controlling the work activities of a business.
- Hire, direct, supervise and evaluate the work of employees.
- Provide analysis and recommendations for implementing best practice solutions to stakeholders.
- Sell or support products or services to business-to-consumer and business-to-business customers.
- Establish human resource programs such as salary, schedules, fringe benefit packages, equal employment opportunity programs and training programs.
- Use technology for communication, business applications, web applications and presentations to individuals and groups.
- Execute or manage the information flow in an organization.
What Skills and Abilities Will You Need?
- Ability to organize and plan the flow of work activities.
- Understanding of setting goals and measuring goal achievement success.
- Critical thinking and problem solving skills.
- Ability to communicate effectively and persuasively.
- Teamwork and leadership abilities.
- Computer technology skills in Microsoft Office, social and digital media platforms and enterprise programs.
- Ability to analyze and interpret organizational data.
- Understanding of laws and regulations and make ethical decisions.
What Else Should I Consider about this Program or Career Choice?
- Reading, communication and math skills must be at college level to gain maximum benefit from classes.
- For career advancement and advanced position placement, students may need to continue college coursework beyond the two-year program.
- For transferability to four-year colleges and universities, it is important that students work closely with advisors and admissions counselors to maximize their course transfer options.
- Average starting salary $33,007 (A.A.S.) (2020-21 Placement Report).
Program Competencies
- Discuss the functional areas of business
- Evaluate ethical, social, legal, and environmental issues in business
- Demonstrate effective oral and written communication skills
- Analyze financial and statistical data to support decisions
- Demonstrate the ability to work collaboratively in a team environment
- Apply innovative human resource management strategies to solve organizational issues
- Explain how human capital management supports different stakeholders within the organization
Competencies revised date
FY2025
Nondiscrimination Statement
Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, or hiring practices, and harassment or discrimination based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information (in employment) and actual or potential parental, family or marital status. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law. Lack of English language proficiency will not be a barrier to admission and participation in career and technical education programs.
Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure. Complaint forms may be obtained from the Executive Campus Dean's office, the Executive Academic Deans' office, the Judicial Officer, or the EEO/AA Officer, Human Resources. ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S. Ankeny Blvd, Bldg 6, Ankeny, IA 50023, phone 515/964-6857, dso@dmacc.edu. Title IX questions and concerns may be directed to the Title IX Coordinator at 2006 S. Ankeny Blvd, Bldg 1, Ankeny, IA 50023, phone 515/964-6216, Title9@dmacc.edu. Questions or complaints about this policy may be directed to the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone: (303) 844-5695 FAX: (303) 844-4303, TDD 800-877-8339 Email: OCR.Denver@ed.gov.
DMACC offers career and technical programs in the following areas of study:
Agriculture, Natural and Environmental Science
Architecture, Engineering, and Construction
Arts, Design, and Visual Communication
Business, Management, and Marketing
Education, Public, and Human Services
Health Science
Hospitality and Culinary
Information Technology
Manufacturing
Transportation & Logistics
Entrance requirements for specific programs can be found at Academic Pathway website.(2024)
Business Administration, Management, AAS
The Business Administration-Management Concentration AAS degree is designed for students who want to prepare for an immediate career in business. Students will engage in a course of study that will prepare them with knowledge in Accounting, Computer Applications, Economics, Business Communications and Presentations, Management and Human Resources Principles, Leadership and Team Development, Business Law and Risk Management, and Strategic Management. The program includes an option of an internship experience during the last semester providing students with the opportunity to apply their classroom knowledge in a real-world setting before graduation.
Program Details
Locations: Ankeny, Boone, Carroll, Urban, West Des Moines, Online
Students may start this program any semester
Program Graduation Requirements
To earn a Business Administration, Management, AAS a student must complete all required coursework as prescribed and maintain a 2.0 grade point average.
Semester 1
- BUS 102 - Introduction to Business
- ECN 120 - Principles of Macroeconomics
- SDV 108 - The College Experience
- Credits: 3
- Select 3 credits from Option 1
- Credits: 3
- Select 3 credits from Option 2
- Credits: 3
- Select 3 credits from Option 3
Option 1 - Select 3 Credits
Option 2 - Select 3 Credits
Option 3 - Select 3 Credits
Semester 2
- BUS 185 - Business Law I
- MGT 101 - Principles of Management
- MGT 147 - Leadership Development
- ADM 154 - Business Communication
- Credits: 3-4
- Select 3-4 credits from Option 4
Option 4 - Select 3-4 Credits
Semester 3
- ACC 131 - Principles of Accounting I
- BUS 295 - Workplace Professionalism
- ECN 130 - Principles of Microeconomics
- MGT 128 - Organizational Behavior
- Credits: 3
- Select 3 Credits from Option 5
- Credits: 3
- Select 3 Credits from Option 6
Option 5 - Select 3 Credits
Option 6 - Select 3 Credits
Semester 4
- ACC 132 - Principles of Accounting II
- BUS 220 - Intro International Business
- BUS 260 - Introduction to Insurance
- BUS 940 - Business Capstone
- Credits: 3
- Select 3 Credits from Option 7
Option 7 - Select 3 Credits
- BUS 902 and BUS 932 must be taken together
Total Credits Required to Complete this Award - 65
Fixed Costs
Tuition..................................................................................................$201.00 per credit
The costs for each program are estimates and subject to change.
Varied Costs
| Semester 1 | Semester 2 | Semester 3 | Semester 4 | |
| Books (approximate) | 600 | 600 | 700 | 700 |
Approximate total cost for the program: **$15,665-15,866
**Program entry requirements are not included in the total approximate cost.
What Kind of Work Will You Do?
- Assist in planning, organizing, leading and controlling the work activities of a business.
- Hire, direct, supervise and evaluate the work of employees.
- Provide analysis and recommendations for implementing best practice solutions to stakeholders.
- Sell or support products or services to business-to-consumer and business-to-business customers.
- Establish human resource programs such as salary, schedules, fringe benefit packages, equal employment opportunity programs and training programs.
- Use technology for communication, business applications, web applications and presentations to individuals and groups.
- Execute or manage the information flow in an organization.
What Skills and Abilities Will You Need?
- Ability to organize and plan the flow of work activities.
- Understanding of setting goals and measuring goal achievement success.
- Critical thinking and problem solving skills.
- Ability to communicate effectively and persuasively.
- Teamwork and leadership abilities.
- Computer technology skills in Microsoft Office, social and digital media platforms and enterprise programs.
- Ability to analyze and interpreted organizational data.
- Understanding of laws and regulations and make ethical decisions.
What Else Should I Consider about this Program or Career Choice?
- Reading, communication and math skills must be at college level to gain maximum benefit from classes.
- For career advancement and advanced position placement, students may need to continue college coursework beyond the two-year program.
- For transferability to four-year colleges and universities, it is important that students work closely with advisors and admissions counselors to maximize their course transfer options.
- Average starting salary $33,007 (A.A.S.) (2020-21 Placement Report).
Program Competencies
- Discuss the functional areas of business
- Evaluate ethical, social, legal, and environmental issues in business
- Demonstrate effective oral and written communication skills
- Analyze financial and statistical data to support decisions
- Demonstrate the ability to work collaboratively in a team environment
- Identify the four functions of management
- Apply innovative management strategies to solve organizational issues
Competencies revised date
FY2025
Nondiscrimination Statement
Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, or hiring practices, and harassment or discrimination based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information (in employment) and actual or potential parental, family or marital status. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law. Lack of English language proficiency will not be a barrier to admission and participation in career and technical education programs.
Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure. Complaint forms may be obtained from the Executive Campus Dean's office, the Executive Academic Deans' office, the Judicial Officer, or the EEO/AA Officer, Human Resources. ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S. Ankeny Blvd, Bldg 6, Ankeny, IA 50023, phone 515/964-6857, dso@dmacc.edu. Title IX questions and concerns may be directed to the Title IX Coordinator at 2006 S. Ankeny Blvd, Bldg 1, Ankeny, IA 50023, phone 515/964-6216, Title9@dmacc.edu. Questions or complaints about this policy may be directed to the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone: (303) 844-5695 FAX: (303) 844-4303, TDD 800-877-8339 Email: OCR.Denver@ed.gov.
DMACC offers career and technical programs in the following areas of study:
Agriculture, Natural and Environmental Science
Architecture, Engineering, and Construction
Arts, Design, and Visual Communication
Business, Management, and Marketing
Education, Public, and Human Services
Health Science
Hospitality and Culinary
Information Technology
Manufacturing
Transportation & Logistics
Entrance requirements for specific programs can be found at Academic Pathway website.(2024)
Entrepreneurship, Certificate
An increasing number of people are realizing the rewards and challenges of owning their own businesses. The Entrepreneurship program will help you create or improve your plans to be successful in owning or operating a Small-Business. Although you may have the technical skills, or be very knowledgeable about a certain industry, the entrepreneurship program emphasizes how your passion and skills tie into the day-to-day operation of a business. In addition, this flexible program is designed to impact students in their work environments in the real world, regardless of whether you start a business or not! This is accomplished through various innovative marketing strategies, current creative financing methods and employee development skills. The program also emphasizes personal development in accounting, supervision, communication and relationship management. To make it convenient for today's busy students, courses are being offered during the day, evening and online.
Program Details
Locations: Ankeny, Urban/Des Moines, Online
Students may start any semester
Graduation Requirements
To earn an Entrepreneurship certificate, a student must complete all required coursework as prescribed and maintain a 2.0 grade point average.
Total Credits Required to Complete this Certificate - 25*
*Total credits are calculated using the least number of credits need to satisfy the option requirements.
These credits are applicable to the Business Administration, Entrepreneurship, AAS .
Fixed Costs
Tuition..................................................................................................$201.00 per credit
The costs for each program are estimates and subject to change.
Varied Costs
| Costs | Semester 1 | Semester 2 |
| Books (approx) | 700 | 700 |
The average for books by term varies per course.
Approximate total for program $6,425**
**Program entry requirements are not included in the total approximate cost.
What Kind of Work Will You Do?
- Possibility of starting your own business.
- Assist management in small business operations.
- Provide information and suggestions to management, coworkers and/or customers.
- Communicate in person, by telephone, or in writing with management, coworkers and/or customers.
- Hire personnel, direct, supervise and evaluate their work.
- Sell products or services to customers.
- Create, coordinate and communicate solutions to work environment or for customers.
- May be responsible for information management to include small computer operation, typing, data entry, report preparation and documentation.
What Skills and Abilities Will You Need?
- Maintain good working relations with customers, coworkers and management.
- Communicate effectively and persuasively.
- Work independently, solve problems and make decisions.
- Address the public in person and on the telephone.
- Demonstrate self-discipline, initiative, creative insight and good judgment.
- Demonstrate willingness to learn broad business concepts and policies.
What Else Should I Consider About this Specialist Certificate?
- Reading, communication and math skills must be at college level to gain maximum benefit from classes.
- For career advancement and advanced position placement, it is important that students continue college coursework beyond the two-year program.
- For transferability to four-year colleges and universities, it is important that students work closely with advisors and admissions counselors.
- Average starting salary $31,000 (2010-2011 Placement Report).
NOTE: The average starting salary of an Entrepreneur can vary depending on what business you go into and how successful it is. However, the average reported salary for graduates with this major is $39,096 with a mid-career salary of $85,275 (source College Factual... Entrepreneurial Studies 2017)
Program Competencies
At the completion of the Entrepreneurship Certificate, students will be able to:
- Examine introductory business applications and strategies needed to start and operate a small business,
- Complete entrepreneurship preparation and feasibility analysis
- Prepare a business plan
- Evaluate the intricacies of marketing their company's products and services
- Critique managing a business operation
- Assess financial concepts including balance sheets and income statements
Nondiscrimination Statement
Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, or hiring practices, and harassment or discrimination based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information (in employment) and actual or potential parental, family or marital status. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law. Lack of English language proficiency will not be a barrier to admission and participation in career and technical education programs.
Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure. Complaint forms may be obtained from the Executive Campus Dean's office, the Executive Academic Deans' office, the Judicial Officer, or the EEO/AA Officer, Human Resources. ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S. Ankeny Blvd, Bldg 6, Ankeny, IA 50023, phone 515/964-6857, dso@dmacc.edu. Title IX questions and concerns may be directed to the Title IX Coordinator at 2006 S. Ankeny Blvd, Bldg 1, Ankeny, IA 50023, phone 515/964-6216, Title9@dmacc.edu. Questions or complaints about this policy may be directed to the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone: (303) 844-5695 FAX: (303) 844-4303, TDD 800-877-8339 Email: OCR.Denver@ed.gov.
DMACC offers career and technical programs in the following areas of study:
Agriculture, Natural and Environmental Science
Architecture, Engineering, and Construction
Arts, Design, and Visual Communication
Business, Management, and Marketing
Education, Public, and Human Services
Health Science
Hospitality and Culinary
Information Technology
Manufacturing
Transportation & Logistics
Entrance requirements for specific programs can be found at Academic Pathway website.(2024)
Insurance Services, Certificate
The Insurance Certificate is designed to equip students with a comprehensive understanding of the insurance industry, combining essential business skills with specialized knowledge in insurance principles. This program is ideal for individuals seeking to start a career in insurance or enhance their existing skills in the field.
Program Details
Locations: Ankeny, Boone, Carroll, Urban/Des Moines, West Des Moines, Online
Students may start any semester
Graduation Requirements
To earn an Insurance Services Certificate, a student must complete all coursework as prescribed and maintain a 2.0 grade point average.
Total Credits Required to Complete this Certificate - 24
Fixed Costs
Tuition..................................................................................................$201.00 per credit
The costs for each program are estimates and subject to change.
Varied Costs
| Costs | Semester 1 | Semester 2 |
| Books (approximate) | 500 | 500 |
| Supplies | 100 |
Approximate total for the program: $5,924**
**Program entry requirements are not included in the total approximate costs.
What Kind of Work Will You Do?
- Customer Service: Assisting clients with inquiries, policy details, and claims processing, often via phone, email, or in-person.
- Administrative Support: Handling paperwork, data entry, and maintaining records to ensure everything is organized and up to date.
- Claims Processing: Reviewing and processing claims submitted by policyholders, ensuring all necessary documentation is collected and verifying information.
- Sales Support: Assisting insurance agents in preparing quotes, managing leads, and following up with potential clients.
- Underwriting Assistance: Helping underwriters assess risk by gathering and analyzing information related to applications for insurance coverage.
- Policy Management: Supporting the renewal process for existing policies, making updates, and ensuring compliance with regulations.
- Training and Development: Participating in training sessions to learn about insurance products, regulations, and customer service best practices.
What Skills and Abilities Will You Need?
- Customer Service Skills: Strong communication and interpersonal skills to interact effectively with clients and resolve their concerns.
- Attention to Detail: The ability to accurately process documents, applications, and claims, ensuring compliance with regulations.
- Basic Mathematics: Proficiency in basic math to understand policy details, premiums, and claims calculations.
- Analytical Skills: Ability to assess information, identify patterns, and make informed decisions.
- Technical Proficiency: Familiarity with insurance software and tools, as well as general office software (like Microsoft Office).
- Knowledge of Insurance Products: Basic understanding of different types of insurance (auto, home, health, etc.) and their coverage options.
- Time Management: Skills in prioritizing tasks and managing time effectively to meet deadlines.
- Problem-Solving Skills: Ability to think critically and resolve issues as they arise.
- Regulatory Awareness: Basic knowledge of state and federal insurance regulations.
- Team Collaboration: Ability to work well in a team environment, contributing to a positive workplace culture.
What Else Should I Consider about this Specialist Certificate?
The Central Iowa market has several large insurance companies that provide a wealth of opportunities for students to seek employment in after graduation. Additionally, this program includes curriculum supporting the Iowa Property and Casualty Insurance Exam, which allows for students to sit for this exam at the completion of this course.
Program Competencies
- Develop knowledge, skills and attitudes in areas of analytical thinking and problem solving
- Demonstrate interpersonal skills, specifically related to customer service
- Exhibit college level oral and written communication skills
- Demonstrate proficiency in basic computer skills
- Demonstrate a basic knowledge of the insurance industry
Competencies revised date
FY2026
Nondiscrimination Statement
Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, or hiring practices, and harassment or discrimination based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information (in employment) and actual or potential parental, family or marital status. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law. Lack of English language proficiency will not be a barrier to admission and participation in career and technical education programs.
Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure. Complaint forms may be obtained from the Executive Campus Dean's office, the Executive Academic Deans' office, the Judicial Officer, or the EEO/AA Officer, Human Resources. ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S. Ankeny Blvd, Bldg 6, Ankeny, IA 50023, phone 515/964-6857, dso@dmacc.edu. Title IX questions and concerns may be directed to the Title IX Coordinator at 2006 S. Ankeny Blvd, Bldg 1, Ankeny, IA 50023, phone 515/964-6216, Title9@dmacc.edu. Questions or complaints about this policy may be directed to the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone: (303) 844-5695 FAX: (303) 844-4303, TDD 800-877-8339 Email: OCR.Denver@ed.gov.
DMACC offers career and technical programs in the following areas of study:
Agriculture, Natural and Environmental Science
Architecture, Engineering, and Construction
Arts, Design, and Visual Communication
Business, Management, and Marketing
Education, Public, and Human Services
Health Science
Hospitality and Culinary
Information Technology
Manufacturing
Transportation & Logistics
Entrance requirements for specific programs can be found at Academic Pathway website.(2024)
Business Administration Faculty
| Name | Title | Phone | |
|---|---|---|---|
| Ash, Lisa | Instructor, Business Admin | (515) 964-6812 | llash@dmacc.edu |
| Daines, Samuel | Professor, Business Admin | (515) 964-6265 | sdaines@dmacc.edu |
| Friestad-Tate, Jill | Professor, Business Admin | (515) 633-2453 | jmfriestadtate@dmacc.edu |
| Grantham, Vada | Professor, Business Admin | (515) 964-6348 | vgrantham@dmacc.edu |
| Schulte, Jennifer | Professor, Business Admin | (712) 792-8330 | jrschulte1@dmacc.edu |
| Sinha, Rajendra | Professor, Business Admin | (515) 964-6412 | rsinhaa@dmacc.edu |
| Weber, Thomas | Instructor, Business Admin | (515) 633-2425 | tweber10@dmacc.edu |