Student Support Services Staff

​While DMACC facilities are closed to the general public, TRIO-Student Support Services is here to serve and support our students by providing virtual services. Please contact us at dmacctriosss@dmacc.e​du to connect with our staff.

​​​​​ Tricia England     
Tricia England

Ms. England enjoyed a wide variety of experiences during her 10 year career in higher education, including previous experience working as a TRIO/SSS academic advisor. Earning a bachelor degree drastically changed her life, which is why Tricia is passionate about empowering and encouraging students as they pursue their personal and academic goals. Tricia is a former student at DMACC-Urban. She transferred to Upper Iowa University, where she completed a Bachelor's of Science in Psychology and earned a Master's of Education from Iowa State University. In her free time, Tricia enjoys spending time with family and friends. She loves to cook, to travel, and to bicycle.


Karen Marion
 Karen Marion
Administrative Assistant

Ms. Marion has a variety of experiences ranging from 911 dispatcher, police officer, case management agent and working with young mothers to working for the Des Moines Register.  Karen returned to DMACC to earn her Associate degree in Human Services, and was a TRIO-SSS participant during that time.  Karen plans to continue her education in the fall to earn her Bachelor’s degree.  She enjoys spending time with her husband and their three sons and two grandsons.  She also loves to work out and spend time with her sister and her children.  


Lisa McGilvra
Academic Success Lab Coach



Melinda Williams     
Melinda Williams
SSS Academic Advising Coach

Mrs. Williams has enjoyed working with students within higher education for the past 14 years including administration, enrollment management, teaching, and academic advising. She is extremely passionate about working with students on their educational, personal and professional journeys. Melinda holds a Bachelor of Arts in Psychology, a Master's degree in Social Work and a Master's degree in Business with a concentration in Executive Leadership. Her ultimate joy is spending time with her family. She also enjoys traveling, reading and community outreach.


Patrick J. Phillips-Schrock
Patrick J. Phillips-Schrock

Academic Success Lab Coach/Adjunct Instructor

Mr. Phillips-Schrock is a 35-year veteran of teaching in the Iowa public and parochial schools. He holds a master's degree from Drake University in history. In addition to tutoring in the Success Lab, Mr. Phillips-Schrock teaches French and American History at DMACC. In his spare time he likes to keep fit, travel, and write about architectural history.  Mr. Phillips-Schrock is the author of The White House: An Architectural History.


Veronica Stafford
Veronica Stafford
Adjunct Instructor, English Department
Academic Success Lab Coach,
​TRIO SSS Success Lab

After spending time living in South America, Africa, and Europe, Veronica Stafford returns to her native Iowa as a Lab Assistant in the Success Lab as well as an adjunct instructor in the DMACC English Department. Veronica holds degrees in English and Spanish from the University of Notre Dame as well as in Anglophone Literatures and Cultures from the University of Vienna, Austria, studies which combine Veronica's interests in colonial literature, magical realism, and immigration. Outside of DMACC, Veronica volunteers with several nonprofit agencies, including serving on the board of directors for 8th & College Connections and Bras for the Cause, and is currently training for her first Gladiator Assault Challenge.​​