The world is moving fast. DBR has the resources to help you keep up. We are offering in-the-moment, on-demand content you can offer your employees.
Raise the Bar: Up Your Game at Work
This offering consists of seven on-demand video modules that will help you get ahead at work.
1. WorkSmartsTM: How to Get Along, Get Noticed and Get Ahead
|Success isn’t just about the job you do—it’s also about how you do it. Communicating effectively, working well with others, |
staying positive and flexible in the face of change —these are essentials for helping new employees become productive
as quickly as possible.
Preview WorkSmarts here
2. Conflict ClockTM
|Conflict with another person can create stress – the kind of stress that can lead to a response that makes the problem worse, |
rather than better. This course was designed to help all employees respond to workplace conflicts successfully!
Benefits include: reduced stress and frustration, increased effectiveness, more respect and recognition and increased job
and personal satisfaction.
3. Exceeding Internal Customer Expectations
|“Customer service” is sometimes used as a buzz phrase. We hear that great customer service, for our external customer, |
depends on excellent internal customer service. But what does that mean? Having satisfied customers leads to increased revenue
and increased brand awareness. Having satisfied employees is the key contributor to a company’s success —
especially in tough economic times.
4. Johnny the Bagger: A True Story of Customer Service
|This course focuses on how you can provide exceptional service to your customers. Exceptional service happens when it comes from |
the heart of each of us. And anyone, no matter who they are or what they do in the organization, can make a difference. Based on a
true story, Johnny the Bagger® is designed to show an example of great customer service through the story of Johnny, the grocery
5. TrainingBytes Achieving Communication Excellence
|Effective interpersonal skills are at the heart of every successful project, team and organization. As long as there are individuals |
interacting in the workplace, there is a need for sharpened communication skills to diffuse potential problems, increase productivity
and accelerate results.
6. Ready. Set. Change! Reacting Smarter. Adapting Faster. Engaging Together.
|Change in the workplace today has taken on a new dimension. It is no longer just an event or an initiative, is it? Rather, it is pervasive |
and constant, and it impacts all of us. This course will provide you with a clear and practical strategy that will help you develop the skills
to understand, respond to and navigate any change in a way that’s positive and productive for you, coworkers, customers and
7. Whale Done! The Power of Positive Relationships
|Transform your organization with the power of positive relationships - based on the highly popular and best-selling book by |
Ken Blanchard. Best-selling author Ken Blanchard shows how to improve workplace relationships and productivity by using the
Whale Done!™ approach. Based on behavior-changing strategies developed at SeaWorld, this program offers a compelling message
and memorable workshop activities that will have an immediate and positive impact on your workplace.