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Texts used in first-semester courses are written at the college level. These
texts are used as a central part of the coursework. Tests are based on a
combination of texts and lectures.
In addition to their
texts, students will also use standard office references such as a dictionary
and the Gregg Reference Manual. On the job they will also use company
procedure manuals and computer software manuals.
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about reading skills in the Office Assistant program.
Communication skills are an
essential part of this program. In-class speaking activities include
explanations of procedures, short oral reports, and team projects.
Interviewing, telephone techniques, and customer relations are taught in the
program and used extensively on the job. Good listening skills are vital to
success on the job, as many directions are presented orally.
Students are expected to
possess strong English skills when they enter the program. In their
first-term Business English (ADM 157)course, they will review proper grammar,
spelling, and punctuation. These skills are applied as they compose business
letters, memos, and reports in the Business Communication (ADM 154) course and on
the job. They may be asked to compose their own material, and accuracy is
essential.
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about language skills in the Office Assistant program.
Business Math (BUS 112) is taken in the first term. Strong arithmetic
skills are essential for success in this course. In their Introduction to
Computer Business Applications (BCA 212) course, students will be working with spreadsheets which
will require them to create simple math formulas. In the program and on the
job, they will use an office calculator. They may also be required to set up
work schedules, calculate discounts, and check invoices, etc., for accuracy.
Accounting coursework is included in this program.
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about math skills in the Office Assistant program.
Students must be able to follow logical sequences as they use computer
software manuals and receive instructions from others. They must also be able
to organize ideas logically when they explain procedures to coworkers. They
must be able to work independently, knowing when to use their own
problem-solving skills and when to ask for help.
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about learning skills in the Office Assistant program.
In their first-term Computer Business Applications course, students will be introduced
to word processing, spreadsheet, graphics, desktop publishing, presentation
and data base programs. In subsequent terms, they will develop proficiency
and accuracy in using these applications. All of these applications will be
used extensively on the job.
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about computer skills in the Office Assistant program.
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