Your Refunds Are Easier With The New DMACC OneCard

How are DMACC refunds delivered to students?

Each registered DMACC credit student will receive a DMACC OneCard. Your card will arrive in the mail at your primary address on file with DMACC. To receive your refund, you must activate your DMACC OneCard. During card activation, you will choose how to receive your refund money. If you want faster access to your funds, simply choose to have your refunds deposited directly into your OneAccount. Activate your card and make your refund selection online at www.DMACCOneCard.com.

What are my options for receiving all student refunds, including financial aid refunds?

Your options include having your refund:

1. Directly deposited to your OneAccount - Easy Refund
   (Same day).
2. Deposited to another bank of your choice
   (2 – 3 business days).

What is the OneAccount?

The OneAccount from Higher One is a fully functioning FDIC insured checking account that allows you to access your student refunds quicker and easier than ever before. The OneAccount has no minimum balance, no monthly fees, and free Internet banking features. With it, you can use your DMACC OneCard to make purchases anywhere Debit MasterCard® is accepted.

What are the advantages of having my refunds deposited directly to my OneAccount?

1. Easy Refund (depositing your refund to your OneAccount) is the quickest way to gain access to your money. In order to have your refund directly deposited, activate your
   DMACC OneAccount as soon as possible.
2. You can use the DMACC OneCard as a debit card (NOT A CREDIT CARD) to make purchases at all Debit MasterCard locations, access cash at an ATM, pay bills, send money electronically and so much more.
3. There is no charge to you for receiving your refund directly in your DMACC OneAccount. There is no monthly fee or minimum balance for the OneAccount.

How will I know when my refund has been deposited to my OneAccount?

You will receive an e-mail when your refund has been directly deposited to your OneAccount. Additionally, you will be able to see details of your OneAccount by accessing your OneAccount Statement on the website.

New Feature! What Does My Refund Status Mean?

To provide enhanced service to cardholders, a new selectable "i" (for "information") icon is now provided next to the status of each refund on the "Account Summary" and "Refund Status & History" pages on the cardholder website. Upon selection, a detailed description of the refund status for the cardholder's refund will be displayed, including any actions required by the cardholder to complete the process of receiving their funds.

Can I have my refund deposited to another bank account?

If you choose to have your refund deposited to a bank of your choice, this transfer may take 2-3 business days from the day the College releases the funds. In order to have your refund deposited to your bank, you must first activate your DMACC OneCard at www.DMACCOneCard.com. For this option, you will need to complete, print and mail the third party form to the designated address. This form is available on www.DMACCOneCard.com.

Why is the Debit MasterCard® logo on the new DMACC OneCard?

The DMACC OneCard is the card you use to access your funds if you choose to accept the OneAccount. With the Debit MasterCard logo on it, you can use the card as a debit card wherever Debit MasterCard® is accepted. The card is NOT a credit card. It is a DEBIT card.

What will happen to my refund if I don’t activate my DMACC OneCard?

DMACC will not be able to disburse your refund to you. Regardless of whether you anticipate that you will receive a refund, it is important to activate your card and choose a refund preference at www.DMACCOneCard.com.

What do I do if I did not receive my DMACC OneCard in the mail?

You may log on to www.DMACCOneCard.com and use the “Where’s my Card” self help feature that will provide you with the real time status of your card. Or, you may visit or call the Ankeny campus business office in Building 1 at 515.964.6446.

What if I have additional questions?

For more information about the DMACC OneCard and refunds, please visit www.DMACCOneCard.com/easyhelp.