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Mary Jane Green Instructor Business & Management Group Leader Business & Technology Department Boone Campus |
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Mary Jane Green Instructor Business & Management Group Leader Business & Technology Department Boone Campus |
MGT 145 – Human Relations in Business
| Office | Room 212, Boone Campus | |
| Telephone | 515-433-5084 | |
| Fax | 515-433-5033 | |
| Address | 1125 Hancock Drive Boone, IA 50036 |
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| mjgreen@dmacc.edu |
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Effective Human Relations: Personal and Organizational Applications, Special Tenth Edition with Classroom Activities Manual by Barry Reece and Rhonda Brandt, Houghton Mifflin Company, 2008. (ISBN 0‑618‑89791-7)
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Emphasizes the importance of the development of proper attitudes toward self, others, and organizational settings. Stresses the development of a good self‑image and the relationship this has to energy levels, emotions, defensiveness, verbal and nonverbal communication.
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During the course, the student will be expected to: 1. Define human relations.
2. Identify reasons why human relations is receiving more attention in business.
3. Develop good listening skills. 3.1 Define active listening. 3.2 List the steps you can follow to become an active listener.
4. Explain the process of communication. 4.1 List the effective elements of effective communication. 4.2 Identify ways in which messages can be filtered.
5. Analyze the most prevalent nonverbal communication cues in human relations. 5.1 Define nonverbal communication. 5.2 Explain why nonverbal communication is more powerful than verbal.
6. Explain how the self-concept influences our career development in business. 6.1 Define self-esteem. 6.2 Describe characteristics the people with high self-esteem exhibit. 6.3 Explain how expectations of yourself and others affect self-esteem.
7. Identify ways to help build self-esteem.
8. Point out how motivational theories can be used in career development. 8.1 Define motivation. 8.2 Describe Maslow's hierarchy of needs. 8.3 Describe Herzberg's motivation-maintenance model. 8.4 Explain McGregor's Theory X & Theory Y. 8.5 Explain Ouchi's Theory Z.
9. Discuss the importance of good interpersonal skills in business relationships. 9.1 Define an interpersonal relationship. 9.2 Describe how an understanding of the Johari Window can contribute to your improved interpersonal relationships.
10. Explain how perceptions influence people in business. 10.1 Explain the primacy effect. 10.2 List several contributors to the image you project when meeting others. 10.3 Distinguish between assumption and facts.
11. Explain why group dynamics and intergroup relationships are important. 11.1 List advantages of team building. 11.2 Explain the team building guidelines for the supervisor. 11.3 Describe the employee's role in team building.
12. Identify techniques of goal setting as they relate to career development. 12.1 Describe steps in goal setting. 12.2 Describe management by objective.
13. Summarize several techniques through which conflict can be managed or resolved. 13.1 List causes of conflict within the work setting. 13.2 Discuss the steps in a conflict resolution outline.
14. Describe several key dimensions of leader behavior.
15. Discuss several personal and organizational techniques for managing stress. 15.1 Define stress. 15.2 Identify warning signs of too much stress.
16. Assess your strengths and areas needing improvements in human relations.
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As many of the following chapters will be covered as time permits. Part I - Human Relations: The Key to Personal Growth and Career Success Chapter 1 - Introduction to Human Relations Chapter 2 - Improving Personal and Organizational Communications
Part II - Career Success Begins with Knowing Yourself Chapter 3 - Understanding Your Communication Style Chapter 4 - Building High Self-Esteem Chapter 5 - Personal Values Influence Ethical Choices Chapter 6 - Attitudes Can Shape Your Life Chapter 7 - Motivating Yourself and Others
Part III - Personal Strategies for Improving Human Relations Chapter 8 - Improving Interpersonal Relations with Constructive Self-Disclosure Chapter 9 - Achieving Emotional Balance in a Chaotic World Chapter 10 - Building Stronger Relationships with Positive Energy Chapter 11 - Developing a Professional Presence
Part IV - If We All Work Together. . . Chapter 12 - Team Building: A Leadership Strategy Chapter 13 - Resolving Conflict and Dealing with Difficult People
Part V - Special Challenges in Human Relations Chapter 14 - Responding to Personal and Work-Related Stress Chapter 15 - Valuing Work Force Diversity Chapter 16 - The Changing Roles of Men and Women
Part VI – You Can Plan for Success Chapter 17- A Life Plan for Effective Human Relations
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As an adult learner, you are expected:
1.
Attendance.
Your
presence at all class sessions and your active participation in class
discussions are encouraged.
Be aware that part of your grade in
this class is based on your attendance and participation in group
projects and class discussions, and that all absences have the potential
of affecting your grade. You are expected to be on hand for every
class session unless you have an excused absence. · personal or family health conditions, certified by a physician or counselor and approved by the instructor; · personal or family legal conditions, warranting your attention during class time and certified by an attorney or judge and approved by the instructor; · College business certified by a college official and approved by the instructor; · Military or Government duty certified by a supervisor and approved by the instructor; or · Religious observances.
2. Complete all
assignments.
It is important to complete all assignments to ensure successful
completion of the course.
Complete assigned readings PRIOR to the class period for
which they are listed. You are responsible for ALL course material including class lectures, examples used in class, assignments, and handouts. All assignments are DUE ON THE ASSIGNED DUE DATE. Late assignments are subject to the late policy.
Late Assignment Policy – · Assignments missed due to an excused absence (see #3 below) must be submitted within two days of the assignment due date. A late grade (10% reduction in grade) will be given. Extenuating circumstances will handled on an individual basis. · Assignments missed due to an unexcused absence will receive a zero grade.
If you are absent from
class when the assignment is given, it is your responsibility to find
out what was missed and complete assignments as scheduled. A FAX number
(515-433-5033) and your instructor's email address
(mjgreen@dmacc.edu) are provided for your use in submitting
assignments or contacting the instructor for information. Being absent
is not an excuse for missing a due date.
3. Take exams as scheduled. If an unavoidable situation is going to cause you to miss an exam, you must let your instructor know in advance so alternate plans can be made. If you miss an exam without an excused absence, you will receive a grade of zero.
Late exams are subject to the late policy.
Late Assignment Policy – · One exam may be taken late. A late grade (10% reduction in grade) will be given. Extenuating circumstances will handled on an individual basis. · All other late exams will receive a zero grade.
With an excused absence the make-up exam must be completed in the campus Academic Achievement Center. It is your responsibility to contact your instructor to make arrangements to have the makeup exam placed in the AAC. It will not miraculously appear in the AAC. There is no make up on quizzes.
The Final Exam for Human Relations in Business is Tuesday,
Rules for Academic Achievement Center: 1. Have the proper photo identification—Student ID or driver’s license.
2. Plan the testing time carefully--once the student starts an exam, he/she must finish it in the same time period. The student will not be allowed to take part of an exam, leave for some reason, and come back to finish it.
3. The Academic Achievement Center’s hours are posted outside the room. The AAC is open only when classes are in session.
The Academic Achievement Center’s schedule is:
4. Library & Computer Lab Hours. The Boone Campus Library hours are:
During vacations and in-service days, the library hours are posted in advance at the library entrance. The Computer Lab hours are the same as the library hours.
5. Academic misconduct policy. Engaging in any form of plagiarism or cheating on an exam, quiz, or other assignment will result in a zero grade for the particular assignment. For more information regarding academic misconduct, see DMACC educational services procedures board policy reference ES 4670 or http://www.dmacc.edu/handbook/welcome.asp.
Student Conduct Policy. Personal misconduct is subject to the DMACC Student Conduct Policy. A violation of this policy will result in the completion of a student conduct/discipline report form which will be placed in the student's file. For more information regarding Student Conduct Policy, see DMACC educational services procedures board policy reference ES 4630.
6. Complete a withdrawal. If you stop coming to class, you must complete a withdrawal form (available in the main office) to officially withdraw from the class. Failure to do so may result in an F on your transcript.
7. Complete the course. The participatory nature of this course does not allow for an incomplete grade to be given in this course. Therefore, no incomplete grades will be given in this course.
8. Inform instructor of physical or learning disabilities. It is the policy of DMACC to accommodate students with disabilities. Any student with a documented disability who requires reasonable accommodation should contact the special needs coordinator at (515) 964-6850 voice or (515) 964-6810 TTY. 9. Challenge tests. There is no challenge test for Human Relations in Business. 10. Cell phone guidelines. Des Moines Area Community College is committed to providing an environment conducive to learning. To that end, cellular phone use should be kept to a minimum and conducted in designated areas only. If cellular phones must be used while at DMACC, users should be respectful of others by following the guidelines outlined below:
If cellular phone use is necessary, while on campus:
● Turn cellular phone ringer off or set to “silent” upon entering any classroom, computer lab, library, or auditorium.
● Short, quiet cellular phone conversations may take place in corridors, away from doorways. Please move extended conversations outside of the building.
● Move immediately to a hallway when placing or receiving calls. (Take your belongings with you if you must move to make a phone call.)
● Be courteous to others by keeping your voice at a low volume.
● Cell phones with picture taking capabilities are not allowed in changing rooms or locker rooms. Individuals wishing to take photos in any recreation facility must have DMACC permission first.
● Faculty members have the right to limit the use of cell phones with picture taking and text messaging capabilities in their classrooms, especially during examinations. Therefore, you are asked to turn off your cell phone when taking an exam.
11. General Classroom Procedures. As a courtesy to your classmates, please: R No children in the classroom. R Cell phones must be turned off in the classroom. R No food or open drink in the classroom.
If weather conditions in the early morning hours warrant the decision to cancel classes due to in inclement weather, the decision will most generally be made around 6 a.m. As soon as a decision has been made to cancel Boone Campus classes, the radio stations listed below will be contacted.
Listen to the following area radio stations for weather cancellations:
Cancellation announcements will also be recorded on the Boone Campus telephone system. The direct number for Boone Campus is 432-7203. Students and/or staff can also call toll free 1-800-362-2127, press 3 for Boone Campus to hear announcements of weather cancellations. Weather cancellations will also be announced on DMACC’s web site www.dmacc.edu.
When weather conditions in the early morning delay the start of classes (for example 10 a.m.), offices will be open for business at the designated time. Classes will begin with the first full class period beginning on or after the designated time.
If the weather condition during the school day warrants an early dismissal, the decision to close will be made and staff and the radio station will be notified as soon as possible. The decision to cancel evening classes will most generally be made by 4:30 p.m.
Weather Policy “Individual circumstances such as health, childcare, rural roads, distance from the College, etc. can vary greatly among students and staff. It is always DMACC’s goal to provide safe learning conditions, as well as provide the opportunity for students to attend classes when the vast majority is able to safely attend. The final decision to come to College can only be made by the individual student based on their specific extenuating circumstances that may make it unsafe for them to travel. During adverse weather, DMACC faculty is considerate of students who are unable to attend classes due to unique extenuating circumstances. It is the responsibility of each faculty member to notify their students (in addition to their dean or provost) thru some predetermined means if they must postpone or cancel a specific class due to weather or illness.”
If the college is closed, we do not have class. If the college is open, but class is cancelled for some reason (listed above), students will be notified by a posting on the classroom door and/or an email to their DMACC WebMail address from their instructor. Students will not be called about the class cancellation.
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The final grade will be determined by a composite evaluation of the student's performance in assignments, exams, and general participation. Weighting will be: Assignments/Projects 30% Journal Entries 30% Quizzes/Exams 30% Class Participation 10%
GRADING CRITERIA (1) Assigned work and projects will be scored on accuracy and completeness.
(2) Journal entries will be their compliance with assignments, number of entries, and length.
(3) Quizzes and examinations will be graded on accuracy and completeness.
(4) Your class participation will be graded subjectively on the degree of your participation in the class.
The following grading scale will be used to determine your final grade:
Disclaimer - This syllabus is representative of materials that will be covered in this class; it is not a contract between the student and the institution. It is subject to change without notice. Any potential exceptions to stated policies and requirements will be addressed on an individual basis, and only for reasons that meet specific requirements. If you have any problems related to this class, please feel free to discuss them with your instructor.
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