Office Management

 

MGMT 153

 

   Instructor:  Helen Grattan

   Phone:        (515) 964-6412

   E-Mail:     hggrattan@dmacc.edu

   Office:        Building 8 Room 1C

 

 

 

Course Description: 

Introduces concepts of office management aimed at increasing efficiency and productivity in the operation of a business.  Areas covered include planning and organizing, leadership and human relations, and controlling office operations.

 

Textbooks:

Zane K. Quible, Administrative Office Management, 7th edition, Prentice Hall, Upper Saddle River, New Jersey.

  

Course Competencies:

1.      Describe the role of the administrative office manager.

         1.1    List the functions of management

1.2        Discuss changes in the workplace

 

2.        Explain current trends in the workplace

2.1        Compare internal and external forces

2.2        Discuss working with individuals from various cultures, individuals in various

         age groups, individuals with varying physical and mental abilities, and

         individuals of different genders.

 

3.        Explain human resource management

3.1        Describe training and retraining needs of workforce

3.2        Discuss laws and trends affecting employment

3.3        Identify technology forces in the workplace.

 

4.        Analyze effective communication

4.1        Discuss communication networks

4.2        Describe the communication process

4.3        Identify effective reading, writing, and listening skills

4.4        Practice effective communication techniques           


 

5.        Assess on-the-job practices for human resource management

5.1        Describe the employee training and development process

5.2        Explain how employees are compensated

5.3        Define the role of labor unions

 

6.        Compare key characteristics of leadership and their importance

6.1        Identify personal characteristics of effective leaders

6.2        List the steps for problem solving

6.3        Explain factors affecting decision making

6.4        Describe motivation skills

 

7.        Differentiate among the characteristics of workplace values, ethics, and etiquette

7.1        Define ethical and other workplace issues

7.2        Contrast ethics and values

7.3        Demonstrate correct business etiquette

 

8.        Summarize trends in administrative office management

8.1        List predictions/forecasts for the next three to five years

8.2        Discuss challenges to an individual’s career and professional development

 

9.        Describe the office environment

9.1        Explain networked technology systems

9.2        List factors to consider when designing an office

9.3        Identify health and safety issues

 

10.    Discuss management of office technology systems

 

 

 

 

 

 

Course Outline:

 

 

Part  1 Principles of Administrative Office Management

 

                                           1.            The Managerial Process

                                           2.            The Organizing Process

3.            The Communication Process

 

Part 2 Management of the Office Environment

 

                                           4.            Office Layout

                                  5.     Office Environment

6.            Office Equipment and Furniture

 

Part 3 Managing Office Employees

 

7.            Selecting Office Employees

8.            Developing Office Employees

9.             Supervising Office Employees

10.         Motivating Office Employees

11.         Appraising Performance of Office Employees

14.     Administering Salaries of Office Employees

 

Part 4 Management of Office Systems and Projects

                       

17. Systems Analysis

25. Budgetary and Cost Control

                       

 

 

 

Grading:  Your assignments and tests will be rated on a basic 10 percent scale.

 

A = 100% - 90%

B =   90% - 80%

C =   79% - 70%

D =   69% - 60%

 

Participation is important your grade is based on learning exercises done in class as well as homework.  These assignments are designed to assist you in mastering the material.  Your mastery of the material will be based on chapter tests and your management projects. Tests will be given at the end of each chapter. This class will cover the first 12 chapters of the textbook.  Your test grade will be based on your ten (10) best tests out of a possible twelve (12) tests.  There is no provision for make up tests.  If you miss a test, it will be one of the two dropped from consideration.

                                   

                                    Assignments/Participation           30 %

                                    Office Design Project                 10 %

                                    Training Project                          10 %

                                    Tests                                          50 %

                                    Final Grade                                100%

 

Requirements:  Good management requires that you be able to meet deadlines.  All assignments are to be turned in on time.  Homework assignments that are turned in late will receive a 10 percent deduction.   In-class-participation assignments cannot be made up. . Your attendance is an important part of your success.

 

Uphold the Standards of Academic Honesty:  Students are expected to be honest in their work.  The college regards dishonesty in assignments, examinations, or other academic work as a serious offense.  A student who cheats is subject to disciplinary action at the discretion of the instructor.

 

Need Support:  If you are a student with a disability or special needs who would like to learn about services that are offered by DMACC to support you in your academic pursuits, please contact: Pam Parker, special Needs Coordinator (515) 964-6850.