DBR Customer Service Classes
We can provide the following Customer Service training classes at your location or ours for groups of 10 or more. For more information or to schedule a class, email us or call us at 515-964-6346 or 1-800-362-2127, x 6346.
Click on a class below for details.
Overview:
Customer loyalty.
It comes from an expectation of superior service. It?s a belief
that even if something goes wrong, your company will do everything
possible to make it right and to make sure the customer is happy.
Is this the relationship you have with customers?
Service Plus® creates that level of service, helps eliminate
customer defections, and strengthens customer satisfaction and loyalty.
The program gives service providers more than a list of do's and
don'ts by providing a toolbox of skills for effectively and efficiently
handling all types of customer interactions.
Objections:
- Think and act consistently to please customers by putting them at the heart of your organization.
- Create unprecedented levels of customer satisfaction and loyalty.
- Ensure repeat business from established customers, increase word-of-mouth referrals for your business, and inspire loyalty in new customers.
Class Length:
6 hours, 45
minutes, or 3 hours, 45 minutes, Fast Track.
By DDI
Creating a Service Culture: The Leader's Role
Overview:
Many service
initiatives are built upon "a fix"-a three-month or one-year
initiative to make the organization customer service focused. But
creating a service culture is not a one-time, skills-training event.
It's an ongoing organizational commitment driven by effective service
leaders.
Once the strategic focus is defined, service leaders need to know
exactly how to make the service vision a reality. This course helps
leaders identify barriers to service excellence and provides them
with five leader practices to create a service culture.
Objectives:
- Choose opportunities to use authority and influence to improve customer service.
- Focus their efforts and those of the service providers to achieve the results most important to customers.
- Inspire service providers to take actions that create customer loyalty.
Class Length:
8 hours
By DDI
Ankeny