Certificate Programs
Quality Customer Service
Have the desire to start your career in the customer service profession? Then join the Quality Customer Service certificate program. This 40-hour training provides you with the skills needed for key customer service positions such as accounts payable and receivable, administrative or executive secretaries, bank tellers, cashiers, collections staff, customer inquiry clerks, direct customer contact staff, restaurant employees, patient escorts, office managers, receptionists, reservation clerks, retail associates, and others who have contact with the general public.
Sessions include:
- Handling Difficult Customers
- Keeping a Professional Attitude
- Verbal and Written Communication
- Workplace Communication
- Successful Teambuilding Skills
- How Values Impact Decision-Making
- Productive Problem Resolution
More information:
Subject: Professional Development
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