Certificate Programs

Quality Customer Service 
Have the desire to start your career in the customer service profession? Then join the Quality Customer Service certificate program. This 40-hour training provides you with the skills needed for key customer service positions such as accounts payable and receivable, administrative or executive secretaries, bank tellers, cashiers, collections staff, customer inquiry clerks, direct customer contact staff, restaurant employees, patient escorts, office managers, receptionists, reservation clerks, retail associates, and others who have contact with the general public.

Sessions include:

• Handling Difficult Customers
• Keeping a Professional Attitude
• Verbal and Written Communication
• Workplace Communication
• Successful Teambuilding Skills
• How Values Impact Decision-Making
• Productive Problem Resolution

More information:

• Web-based Assessment System
• Call Center Spring 2008 Program

Professional Development Subject: Professional Development CRN Course # Title Start Date End Date Days Start Time End Time Building Cost 32985 BSMN505 CAPM Exam Review 08/05/08 08/28/08 TR 06:00PM 09:00PM Ankeny-Bldg 18-01 $375.00 32771 BSMN983 It's Not My Job 07/23/08 07/23/08 W 08:30AM 03:30PM Ankeny-Bldg 18-35 $89.00 15659 BSMN984 Notary Public Training 10/23/08 10/23/08 R 01:00PM 03:30PM Ankeny-Bldg 18-35 $70.00 25055 PROF926 Multigenerational Workforce 04/02/09 04/02/09 R 09:00AM 04:00PM West Campus Building-119E $129.00 25056 PROF927 Stepping Up to Supervisor 02/26/09 02/26/09 R 09:00AM 04:00PM West Campus Building-119E $129.00 25058 PROF930 Maximizing Your Strengths 03/05/09 03/05/09 R 09:00AM 04:00PM West Campus Building-119E $129.00 25059 PROF932 Managing Time/Goals/Priorities 02/05/09 02/05/09 R 09:00AM 04:00PM West Campus Building-119E $129.00 15658 PROF936 Find Balance via Decluttering 11/06/08 11/06/08 R 09:00AM 04:00PM West Campus Building-119E $129.00 15786 PROF937 Network that Room 11/13/08 11/13/08 R 09:00AM 04:00PM West Campus Building-119E $129.00 15673 PROF939 Personal Side of Leadership 10/02/08 10/02/08 R 09:00AM 04:00PM West Campus Building-119E $129.00 15739 PROF939 Personal Side of Leadership 10/02/08 10/02/08 R 09:00AM 04:00PM West Campus Building-119E $119.00 15674 PROF940 Leading Performers 10/16/08 10/16/08 R 09:00AM 04:00PM West Campus Building-119E $129.00 15740 PROF940 Leading Performers 10/16/08 10/16/08 R 09:00AM 04:00PM West Campus Building-119E $119.00 25057 PROF941 Supervising Difficult Behavior 04/16/09 04/16/09 R 09:00AM 04:00PM West Campus Building-119E $129.00 15675 PROF943 Leading withinthe Organization 10/30/08 10/30/08 R 09:00AM 04:00PM West Campus Building-119E $129.00 15741 PROF943 Leading withinthe Organization 10/30/08 10/30/08 R 09:00AM 04:00PM West Campus Building-119E $119.00 Return to top