Certificate Programs

Customer Service Certificates

Every profession needs quality staff who provide excellent customer service. These certificate programs build in customer service training along with technical skills.

Administrative Support Basics

Do you need to improve your basic office skills? In this 60 hour non-credit competency-based training program, you will cover effective business communication and how to deliver quality customer service. In addition, you will learn how to use Windows and the Internet along with Microsoft Office 2007 applications such as Word, Excel, PowerPoint and Outlook.

Basic Workplace Computer Skills

Almost every job in today's workplace requires basic computer skills. Through hands-on instructor-led training, you will gain basic level computer proficiencies in Microsoft Windows XP, Word, Excel, PowerPoint, and Outlook. Tuition includes all textbooks and materials.

Advanced Workplace Computer Skills

If you already have basic computer skills, then this advanced training will take your skills to the next level. The hands-on instructor-led training includes intermediate and advanced Excel and Word and the basics of Access and Publisher. Tuition includes all textbooks and materials.

Business Computer Professionals Certificate

In this program you'll complete bothe the Basic Workplace Computer Skills course and the Advanced Workplace Computer Skills course, while saving money! This certificate provides you mastery of numerous Microsoft Office software applications used in today's technology-based workplace.

Top Performer Training

How do you make yourself stand out in a sea of applications or stand out within your organization? The Top Performers Training will provide you with skills and knowledge to do just that. It will guide you step-by-step through what it takes to achieve key career goals and improve your performance on the job.

Quality Customer Service - 4 hour to 40 hour classes

This 40-hour training provides you with the skills needed for key customer service positions such as accounts payable and receivable, administrative or executive secretaries, bank tellers, cashiers, collections staff, customer inquiry clerks, direct customer contact staff, restaurant employees, patient escorts, office managers, receptionists, reservation clerks, retail associates, and others who have contact with the general public.

Every profession needs quality staff who provide excellent customer service. These certificate programs build in customer service training along with technical skills.

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